Tileward / Use cases / Customer support
Use case

Every answer cites the page it came from.

Support is where a confident wrong answer costs the most, and where “the model said so” is the least defensible thing a team can leave in a ticket.

Lock what support is not allowed to answer

The line between helping and advising is a permissions question, and it belongs on the key rather than in a prompt.

  • Personal legal advice
  • Personal tax advice
  • Personalized investment advice
  • Personal medical advice
  • Data privacy & PII

Every tile switches off independently, per API key. The full roster.

Answer from the handbook, not the internet

Point it at what your team already maintains, and the answer comes back with the passage attached.

  • Support handbooks and macros
  • Refund and warranty policy
  • Product manuals and release notes
  • Escalation runbooks

Answers cite the passage they came from, and your files are never pooled with other tenants.

See it on your own policy

Bring us the topic you can’t let it discuss.

We’ll lock it, try to get past it, and show you the record. Thirty minutes, an engineer, no deck.